What our clients are saying.......

"For 7 years now, Spiderweb have been listening to us, supporting us, improving our systems and all done with a great response rate and lovely manner. We could not ask for more really!"

Liz Fraser, Chief Exec of The Limes, E17

Why choose us for your IT support?

We’ve been providing IT support in Danbury Essex for over 15 years. We provide IT experts on-site to resolve any computer problems. We have an obsession for providing high quality and cost effective IT support services. All of our expert IT engineers share our passion for providing a reliable, and friendly computer support service.

We can provide 24/7 IT support services and manage all of your IT support requirements or assist your in-house IT department. We use an IT monitoring service that utilizes the latest technology to insure that our technical department are alerted instantly whenever a fault or predicted failure occurs.

IT Support Plans

Designed for businesses looking for the best IT Support service on offer!
Unlimited Support
  • Unlimited Support includes:
  • > Unlimited site visits by engineers
  • > Unlimited Remote access support from engineers
  • > Guaranteed 2-hour response time
  • > 24/7 Server monitoring
  • > Direct contact to engineers out of working hours
  • > Unlimited engineer call outs

A fully comprehensive plan for any business size or needs.
Platinum Support
  • Platinum Support includes:
  • > Monthly IT site visits by engineers
  • > Capped remote IT support
  • > Remote access support from engineers
  • > Guaranteed 3 -hour response time

For smaller businesses looking for a cost effective IT support service..
Silver Support
  • Silver Support includes:
  • > 3 monthly IT site visits by engineers
  • > Capped remote IT support)
  • > Remote access support from engineers
  • > Guaranteed 6-hour response time

Pay for IT support only when you need it. No contract agreement.
Pay-As-You-Go Support
  • Pay as you go features:
  • > IT Support – Pay when you need us
  • > Pay when you need remote IT support
  • > Remote access support from engineers
  • > No guaranteed response times
Years experience


Years experience
Certified experts


Certified experts
End user satisfaction


End user satisfaction
National Reach


National Reach
Service desk


Service desk

Comprehensive IT services include

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    Cloud services are network dependent, which is why Spiderweb network management and monitoring services are critical in keeping your business running smoothly.

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    Service desk

    Spiderweb 24/7 support is about maximizing service efficiency, resolving problems and driving continuous service improvement.

  • computer-network-1878_39828809-88f9-48e1-9a76-61c99401ec99


    Spiderweb ensures your IT infrastructure is always optimized to support the stable and highly available services organisations demand.

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    Endpoint management

    Client and server endpoints are managed as one estate, ensuring security and stability while maximizing up time and employee productivity.

  • source-code-1754_2b435bd8-ce76-4910-8137-7d07a3557fa3


    Spiderweb supports Software as well as on-premise deployments, ensuring applications are always optimized for the best possible user experience.

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    Managed services plus

    Spiderweb provides advanced management tools to clients who want to take their IT Service Management to a higher level.


Our services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

our solutions

it support services