our solutions

managed it services

overview

What is managed IT services?

Managed IT Services is when you outsource your business’s Information Technology (IT) to a trusted IT company which in turn provides your employees unlimited IT support while proactively and strategically managing your IT infrastructure – all at a fixed price.

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Service desk

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Solutions

Comprehensive IT services include

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    Network

    Cloud services are network dependent, which is why our network management and monitoring services are extremely important and kept updated 24/7

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    Service desk

    Spiderweb 24/7 support is about maximizing service efficiency, resolving problems and driving continuous service improvement.

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    Infrastructure

    Spiderweb ensures your IT infrastructure is always optimized to support the stable and highly available services organisations demand.

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    Endpoint management

    Client and server endpoints are managed as one estate, ensuring security and stability while maximizing up time and employee productivity.

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    Applications

    Spiderweb supports Software as well as on-premise deployments, ensuring applications are always optimized for the best possible user experience.

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    Managed services plus

    Spiderweb provides advanced management tools to clients who want to take their IT Service Management to a higher level.

Benefits

Our services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

Spiderweb are always accommodating our diverse needs and we feel like they are a part of our company rather than an external supplier.